Scope 3 emissions reductions have taken on an aura of impossibility in recent times. For some, they are the invisible enemy; the ghost at the feast while you celebrate your Scope 1 & 2 emissions reductions. Making up around 70% of an average company’s carbon footprint, Scope 3 is essentially ...

Gartner hasprojected 16.2% growthfor AI in the contact centre this year as CX leaders look to dazzle customers with their interactions.

As a proud founding member of the Intelligent Automation Collective, we're thrilled to announce the launch of our first book - MapIA: Tried and Tested routes for your Intelligent Automation Journey.

Digital Adoption and Digital Transformation are topics that are covered by many posts on social media and in PR materials, nearly all of which talk in terms of jargon and benefits, which to say the least are unsubstantiated. These articles often concentrate on the technology and why technology x is ...

The concept of Intelligent Automation (IA) is evolving, from its starting point that was basic transaction automation using RPA, to Execution Automation (EA) using a combination of productivity mining and Symbolic AI. Execution Automation will go a long way towards addressing the skills shortage ...

Is access to more and complex data slowing productivity?

I recently travelled down from Scotland to the Northwest of England and then on to the Midlands. What I found most striking was seeing how the countryside turns from green to yellow to dust as I progressed south. The signs of drought and climate change are unavoidable these days. Not to mention the ...

Delivering a Better Customer Experience Through AI Powered Digital Decisioning.

XpertRule recently developed an intelligent cobot performance monitoring system for a client in the manufacturing sector. An industrial cobot for the uninitiated is a “collaborative robot”, intended to work with direct human interaction within a shared space, or in close proximity of humans making ...

Getting Customer Engagements Right Through Decision Powered Interactions