There’s hardly a SaaS product under the sun that doesn’t claim “seamless integration” as a selling point. But what does it really mean? An API connecting into another API? A database connecting to a ...
Scope 3 emissions reductions have taken on an aura of impossibility in recent times. For some, they are the invisible enemy; the ghost at the feast while you celebrate your Scope 1 & 2 emissions ...
Gartner hasprojected 16.2% growthfor AI in the contact centre this year as CX leaders look to dazzle customers with their interactions.
As a proud founding member of the Intelligent Automation Collective, we're thrilled to announce the launch of our first book - MapIA: Tried and Tested routes for your Intelligent Automation Journey.
Digital Adoption and Digital Transformation are topics that are covered by many posts on social media and in PR materials, nearly all of which talk in terms of jargon and benefits, which to say the ...
The concept of Intelligent Automation (IA) is evolving, from its starting point that was basic transaction automation using RPA, to Execution Automation (EA) using a combination of productivity ...
I recently travelled down from Scotland to the Northwest of England and then on to the Midlands. What I found most striking was seeing how the countryside turns from green to yellow to dust as I ...