viabl.ai

Powering customer services & employee experiences across
insurance, financial services, telecoms, retail, travel & logistics.
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Millions of decisions.
One intelligent Solution.

A decision intelligence platform that rapidly captures human knowledge & expertise, combines it with predictive analytics & deploys it organisation-wide to automate & improve the quality of decision-making.

  • Applies composite AI problem-solving techniques that can capture complex knowledge from humans & use decision-mining to build explainable predictive decision models from data. 

  • Empowers business users to design, build, manage & optimise decision workflows which can be automated or used to support and augment human knowledge workers. 

  • Deploy applications via chat, dialogue or API enabling execution of multi-decision processes involving any number of different people & deploying any number of different decision engineering techniques

The Decision Intelligent
framework.

Decision Engineering

Empower business users with decision engineering & data-science tools to build & maintain decision flows & decision logic, diagnose how those decisions are made, & continuously improve organisational decision-making.

Connectivity

Connect decision-flows & existing technology capabilities with people to provide transparency of decision-making across operations 

Decision Automation

Fully automate decision workflows – both back-office complex transactions, and deliver complex front-office interactions via self-service chat and dialogue.

Decision Augmentation

Apply decision mining from data and combine with other composite AI decision engineering techniques to make more intelligent decisions – optimising the outcome for the business, the customer and the regulator.

Decision Support

Upskill & multi-skill your people, empowering them to make the right decision every time without the need to hand-off to other teams.

35%

Improvement in FCR

50%

Increase in call handling capacity

0

Coding Skills Required

Key Platform Features

Composite AI
  • DMN Decisioning
  • Explainable machine learning of classification & regression trees deployed with unique high accuracy fuzzy inference
  • Evolutionary Algorithms for Optimisation
  • Bayesian Machine Learning from structured / unstructured data
  • Document Similarity searching (TF-IDF)
  • Fuzzy Logic
  • Constraint engine for dynamically validating conflicting user selection options
  • Integrate asynchronous operations e.g. send out a questionnaire and only proceed on response receipt or call out a chatbot to capture human assessment as part of the risk assessment workflow.
Decision Engine

High-performance stand-alone engines to deliver your apps:

  • API engine to provide decisions via a REST service
  • Form engine for providing a rich end-user interface
  • Chat engine to provide state-full conversational sessions via multi channels
No Code / Low Code
  • No code graphical authoring of decision trees, tables, rules and workflows and conversational flows. 
  • For business users, the visual XpertScript editor provides a low-code intuitive environment for developing scripts, calculations, and expressions.
  • Advanced users have full access to the JavaScript environment with complete APIs to access the knowledgebase objects.
3rd Party Integration
In-built connectors for consuming numerous third-party APIs:
  • Google Cloud
  • Azure Cognitive Services
  • Salesforce
  • MS Dynamics
  • Web service integration (to consume any REST based API)
Decision Representation

Model complex decision knowledge using a variety of no-code visual representations:

  • Graphical decision trees
  • DMN / Case-based Decision tables
  • If-Then rules
  • Entity hierarchy for representing assets, products, operations
Flexible Hosting
  • Browser based dev environment
  • Full flexibility to host the development platform
  • Cloud based
  • Corporate Data Center
  • On-Premise
  • IoT Edge
  • For the API engine, a full serverless hosting option
Secure
  • All aspects of the platform utilize SSL for secure network transport.
  • For development platform security, individual (multi-level) user accounts with full control per-user over the access of individual apps.
  • Deployment platforms security with a choice of key or key-less runtime API access.
Rapid Development & Customisation
  • Ability to create multiple templates to provide a highly verticalized start point for future applications. Each custom template can have an associated "create tool" (accelerator) which starts when the developer creates a new app. This allows domain specific questions to presented and answered at app creation time based on the developer's choices.
  • Create your own "build tools" (accelerators) which can be utilized by the developer at numerous points. Custom build tools can also be included/hidden based on a specific template.
  • Test applications with test data before deploying
  • Trace inference sessions in real-time
  • Regression Testing
  • Divide a large application into sub-knowledge modules
  • A project-wide dictionary of elements to be used in sub KMs (either shared or duplicated)
  • Modules can be worked on simultaneously by different users
View All
Implementing viabl.ai was a way to capture the knowledge from the minds of our power users. It turned this individual wealth of knowledge into company wealth. We now can leverage what in the past was only in the minds of a few people.
Claudio Canepa
CIO, Arneg S.p.A.

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