Insurance, Financial Services, Telecoms, Retail, Travel & Logistics.
Millions of decisions.
One intelligent Solution.
A decision intelligence platform that rapidly captures human knowledge & expertise, combines it with predictive analytics & deploys it organisation-wide to automate & improve the quality of decision-making.
Applies composite AI problem-solving techniques that can capture complex knowledge from humans & use decision-mining to build explainable predictive decision models from data.
Empowers business users to design, build, manage & optimise decision workflows which can be automated or used to support and augment human knowledge workers.
Deploy applications via chat, dialogue or API enabling execution of multi-decision processes involving any number of different people & deploying any number of different decision engineering techniques
The Decision Intelligent
framework.
Decision Engineering
Empower business users with decision engineering & data-science tools to build & maintain decision flows & decision logic, diagnose how those decisions are made, & continuously improve organisational decision-making.
Connectivity
Connect decision-flows & existing technology capabilities with people to provide transparency of decision-making across operations
Decision Automation
Fully automate decision workflows – both back-office complex transactions, and deliver complex front-office interactions via self-service chat and dialogue.
Decision Augmentation
Apply decision mining from data and combine with other composite AI decision engineering techniques to make more intelligent decisions – optimising the outcome for the business, the customer and the regulator.
Decision Support
Upskill & multi-skill your people, empowering them to make the right decision every time without the need to hand-off to other teams.
Calibrate
Diagnose how those decisions are made, and continuously improve organizational decision-making
35%
Improvement in FCR
50%
Increase in call handling capacity
0
Coding Skills Required
Key Platform Features
Composite AI
- DMN Decisioning
- Algorithms for Optimisation
- Bayesian Machine Learning from structured & unstructured data
- Document Similarity searching (TF-IDF)
- Fuzzy Logic
- Constraint engine for validating conflicting user selection options
Pluggable Platform
- In-built connectors for consuming numerous third-party APIs:
- Google Cloud
- Azure Cognitive Services
- Salesforce
- MS Dynamics
- Web service integration
- Advanced users have full access to the JavaScript environment with complete APIs to access the knowledgebase objects
Decision Services API
- API engine to provide decisions via a REST service
Decision Mining
- Explainable machine learning of classification & regression trees deployed with fuzzy inference
Intelligent Dialogue
- Integrate asynchronous operations e.g. send out a questionnaire and only proceed on response receipt or call out a chatbot
- Form engine for providing an end-user interface
Chat
- Chat engine to provide state-full conversational sessions via multi channels
Integrated Graphical Workflow
- No code graphical authoring of decision trees, tables, rules & workflows and conversational flows
- For business users, the visual XpertScript editor provides a low-code intuitive environment for developing scripts, calculations, and expressions
Divide a large application into sub-knowledge modules - A project-wide dictionary of elements to be used in sub KMs
- Modules can be worked on simultaneously by different users
- Blueprints provide verticalized start point for future apps
Deploy Anywhere
- Browser based development environment
- Full flexibility to host development platform
- Cloud based
- Corporate Data Center
- On-Premise
- IoT Edge
End-to-End explainability
- Test applications with test data before deploying
- Trace inference sessions in real-time
- Regression Testing