Data dashboards only get you so far.
Business Intelligence and data-driven tools have helped demonstrate the ‘what’ of business processes and decisions: KPIs, milestones, and targets, all visualized in presentable graphs and charts.
But what about the ‘why’?
Just having data isn't enough to improve decision-making. You need a holistic view of complex business decisions, why they’re being made, and how you can improve them.
And yet, according to Gartner’s recent Reengineering the Decisions study, 75% of management, senior executives, and boards are trying to decipher their decisions by simply looking at a dashboard or report.
Instead of diving into the true mechanics of their daily operations, businesses are seeking value from data that is only loosely aligned with real-world processes.
In other words, they’re sinking endless time and money into the data insights wormhole, finding patterns, trends and anomalies without ever applying their findings to truly impactful outcomes.
Gartner’s resident Decision Intelligence expert David Pidsley terms this as the "last-mile gap", between data-driven insights and the actions actually being taken.
Here’s how to close that gap.
Closing the “last mile” gap between data and outcomes
Gone are your days of mining aimless data insights, wasting your human expertise and underutilizing your existing technology.
Rather than standing by and aimlessly analyzing the outcomes of decisions, our Decision Intelligence platform viabl.ai actually lets you design and precision-engineer how those decisions are made.
According to a Gartner survey last year, 65% of almost 15,000 respondents said their organization uses D&A to justify a decision that’s already been made.
Decision Intelligence turns this paradigm on its head by providing you with a framework for using AI to diagnose and redesign those decisions. Pidsley recently described it best himself: “DI is AI for Decisions.”
With its decision-mining and predictive analytics capabilities, viabl.ai empowers business users to diagnose all those thousands (if not millions) of daily business decisions, then use an intuitive dashboard to design, build, manage and optimize workflows which can be automated or used to support and augment your human decision-makers - whether in back-office complex transactions, or in nuanced front-office interactions.
Deploying applications via chat, dialogue or API, your business can then execute multi-decision processes involving any number of different people and deploying any number of different decision-engineering techniques.
This improvement in the quality of truly data-driven, outcome-centric decision-making results in 6x more customer retention, 19x more profitability, and 23x more customer acquisition, according to McKinsey.
Stop browsing through data – your most valuable insights are in the decisions your business makes. Get in touch with us today to start making better ones.
