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Delivering brilliant customer experiences with viabl.ai

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XpertRule uses our advanced decision intelligence solution, viabl.ai to allow businesses to harness the power of their two most valuable assets – the expertise of their people and the predictive analytics in their data.

When it comes to managing a multi channel customer service environment, we've got you covered.

We understand that you'll be struggling to efficiently process and manage customer queries and requests across multiple communication channels while maintaining consistency in service, providing timely responses and resolutions, managing high volumes of inquiries and meeting customer expectations, particularly during peak seasons. 

So, we've revolutionised multichannel customer service by capturing the best practices and integrating various communication channels seamlessly. By using the domain expertise captured in viabl.ai, every agent can communicate effectively across all channels and provide the best advice for customers.

With viabl.ai’s integration points, customer data is synced across all channels without the need for major changes to the existing tech environment.

The result is an improved end-to-end customer journey that enhances customer satisfaction. 

You get, service consistency, improved customer experience across all key metrics (resolution time, waiting time, flexibility of channel), cost reduction through process efficiencies and improved employee experience - every agent is upskilled with dynamic domain experience and is set-up to deliver next-best-action.

Get in touch to kick start your journey to decision intelligence-led customer service.

Outstanding platform & partnership

Strong relationship with us and our clients. Very flexible to new demands. Open to our roadmap and to integrate partners tech stack with their technology.

IT Services Industry

Good experience

The development team at XpertRule were extremely easy to work with and adept at understanding our business problems. The platform allowed a solution to be built quickly. It has been deployed for an extended period of time with very few issues arising.

Services (non-Government) Industry

Great Product

Good and easy to use product. Can be used even if you have little programming knowledge.

Manufacturing Industry

Intuitive product with first class support from the vendor

Product is very intuitive, simple to use and deploy. Support from the vendor has always been very responsive with regards to both problem resolution and capability to rapidly enhance the product as new needs were identified.

Software Industry

Excellent support with a genuine interest in high quality output

Excellent overall service, with support always on hand whenever needed - both in person or handy written prompts. The team seemed genuinely interested in making a positive difference with the work, not ready to settle for average outcomes.

Manufacturing Industry

This partnership showcases how emerging technology can deliver tangible results in efficiency, performance, mitigation, and waste reduction, while also delivering a positive impact on profitability.

Collaborating with carefully selected technology partners is key for us to embrace the next generation of manufacturing automation capabilities making it possible to enhance production efficiencies and Net Zero targets in a practical way.

Manufacturing Industry