Across 802 case handlers we save, conservatively, 1.4 million incoming emails a year. Saving 30 seconds per email saves, across the firm, something in the region of 12,000 hours. If you multiply that by your average recovery rate, it’s fair to say that the system pays for itself many times over.
Dr. Catriona Wolfenden, Partner at Weightmans LLP
High response times |
Increased processing costs |
Inconsistent responses |
Agent burnout |
Customer dissatisfaction |
To handle customer enquires at scale, viabl.ai integrates with a Large Language Model (LLM) to interpret emails and extract nuanced information. Then using Decision Intelligence based on your own domain expertise, viabl.ai suggests agent actions based on your company's best practices.
more profitability
more customer acquisition
better customer retention