Manage customer emails faster and more accurately
viabl.ai helps contact center agents respond to customers instantly, and always in line with company best practices.
Our technology helps your agents not just cope, but excel in each case, no matter the volume.
To handle customer enquires at scale, viabl.ai integrates with a Large Language Model (LLM) to interpret emails and extract nuanced information. Then using Decision Intelligence based on your own domain expertise, viabl.ai suggests agent actions based on your company's best practices.
The benefits
Reduce average handling time
With agents no longer having to read every ticket in detail, cases can be resolved far quicker, and without long queues or backlogs.
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Increase first time resolution
viabl.ai’s responses are accurately tied to the inbound message, saving customers from having to return to the same query.
Prevent agent burnout
Rather than being buried in manual work, agents merely need to be involved from a higher-level context perspective and to add a human touch.
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Stay compliant
Our technology comes with built-in safety guardrails based on your compliance guidelines, meaning every response adheres to your best practices.
Handle surges in volume
viabl.ai.ai gives you the in-house capability to handle unexpected surges without resorting to long hours or long waiting times.
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