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Resolve claims faster & more accurately

viabl.ai powers airlines with Decision Intelligence to offer the best solution, first time, every time.

Baggage Claims

XpertRule uses our advanced decision intelligence solution, viabl.ai to allow businesses to harness the power of their two most valuable assets – the expertise of their people and the predictive analytics in their data. 

When it comes to managing customer claims, we've got you covered. 

We know that processing an airline customer claim, for lost baggage for example, typically involves a complex, manual process.  Not only to understand and validate the claim but then to follow a set of industry wide regulations and changing internal processes to settle the claim. 

Our work with a leading, global airline, using viabl.ai has allowed them to change all that, with a solution that involves capturing knowledge from the claims specialists, connecting to supporting technologies such as systems of records and flight data and where not feasible using RPA to surface key data from legacy systems to support decision making.  

The solution allows the contact centre claims teams' decision-making to be supported by viabl.ai from point of notification from a customer to final decision and settlement. 

Using viabl.ai the airline has been able to reduce the time a claim takes to process – reducing costs and increasing claims handling rate while at the same time increasing the identification of duplicate or fraudulent claims.  

It has also improved the customer experience through quicker decision making and resolution and agent experience by allowing agents to upskill quickly and easily using AI-supported decision making.

Get in touch to kick-start your journey to decision intelligence-led customer claims. 


Outstanding platform & partnership

Strong relationship with us and our clients. Very flexible to new demands. Open to our roadmap and to integrate partners tech stack with their technology.

IT Services Industry

Good experience

The development team at XpertRule were extremely easy to work with and adept at understanding our business problems. The platform allowed a solution to be built quickly. It has been deployed for an extended period of time with very few issues arising.

Services (non-Government) Industry

Great Product

Good and easy to use product. Can be used even if you have little programming knowledge.

Manufacturing Industry

Intuitive product with first class support from the vendor

Product is very intuitive, simple to use and deploy. Support from the vendor has always been very responsive with regards to both problem resolution and capability to rapidly enhance the product as new needs were identified.

Software Industry

Excellent support with a genuine interest in high quality output

Excellent overall service, with support always on hand whenever needed - both in person or handy written prompts. The team seemed genuinely interested in making a positive difference with the work, not ready to settle for average outcomes.

Manufacturing Industry

This partnership showcases how emerging technology can deliver tangible results in efficiency, performance, mitigation, and waste reduction, while also delivering a positive impact on profitability.

Collaborating with carefully selected technology partners is key for us to embrace the next generation of manufacturing automation capabilities making it possible to enhance production efficiencies and Net Zero targets in a practical way.

Manufacturing Industry