Targeted Cross-sell & Upsell interactions

XpertRule uses our advanced decision intelligence solution, viabl.ai to allow businesses to harness the power of their two most valuable assets – the expertise of their people and the predictive analytics in their data.

And when it comes to maximising customer upsell and cross-sell opportunities, we've got you covered.

We understand that you're missing out on potential revenue due to minimal targeted cross-selling and upselling. Activities that do aim to use upsell and cross-sell to drive top-line growth are currently ineffective, leading to missed targets and, in some cases, negatively impacting the customer experience. 

viabl.ai addresses this head on, providing agents with Upsell and Cross-Sell-based Next Best Interactions - information which is highly personalised, timely, context specific and predictive, increasing customer satisfaction and revenues simultaneously.

Effective upsell & cross-sell policies can be surfaced across channels, from agent-driven to self-serve to support driving further cost reductions.  

You get untapped revenue through low cost-to-serve channels, improved customer experience and increased customer loyalty alongside an improved employee experience - every agent is upskilled with dynamic domain experience and equipped to make the best, personalised offer to the customer.

Talk to us about how we can maximise your upsell and cross-sell opportunities and stop you leaving revenue on the table.