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Excellent support with a genuine interest in high quality output
Excellent overall service, with support always on hand whenever needed - both in person or handy written prompts. The team seemed genuinely interested in making a positive difference with the work, not ready to settle for average outcomes.
Combining the data from machine and environment in XpertFactory allows more insight and understanding of key control variables, which improves the quality of each component. Engineers can be alerted in real-time to problems before they occur, which results in consistent near zero error processes, an increase in uptime, and improved Overall Equipment Efficiency (OEE). To optimise OEE, users can create a digital twin of processing to identify the service and maintenance requirements of equipment in distant places. The digital twin can also be used in plant commissioning.
For one client, XpertFactory brought about 15% improvement in uptime; energy usage was reduced by 20% with capacity gains between 10 to 12% across its operations. With the integration of its assets across the factory the client was able to remotely monitor the performance of equipment and plant, including real time values and trending for key measurements, diagnostic alerts and warnings of problems detected. These were directed to the people who could action correct and appropriate interventions.
Overall a good experience using the XpertRule software. Rule based decision making and analytics are a real strong point of the application