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Case Study

Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. The company has a team of 17,000 professionals in more than 200 locations in 68 countries. In 2021, Wärtsilä’s net sales totalled EUR 4.8 billion

 

Challenge

Wärtsilä was an early adopter of AI for decision-support. The engaged XR to help automate the complicated process of selling marine engines and other energy products. It takes time, effort and expertise to agree on all the details with a client in order to produce a quote.

 

Solution

Wärtsilä developed a configurator that helps automate the internal order processing to ensure supply of products and components. Any quote can be picked up and updated to accommodate customers who have taken a long time to make a purchasing decision.

 

Results

A Bill of Materials (BoM) is produced from which the product can be priced, and a quote prepared. Leveraging XpertRule in the sales process has significantly reduced the time that it takes to produce quotes for customers, cutting the process time from days to a matter of hours.