The Decision Intelligence
Company
Thousands if not millions of decisions are made within businesses every day.
Decisions made by people based on skills & experience, by machines based on programming & by data based on insights. Those decisions fuel customer & user experience, operations, systems & processes, impacting the top & bottom line. But those decisions are vulnerable, prone to misunderstanding, limitations & disconnection.
Our decision intelligence software ensures even the most complex interactions are brought together & made both consistent & compliant but also maximise customer choice, optimise resource utilisation & continuously improve quality. We deliver that with two key products:
Decision-intelligence powered customer service
viabl.ai powers customer services & employee experiences across insurance, financial services, telecoms, retail, travel & logistics.
Decision-intelligence powered manufacturing
xpertfactory.ai optimises the performance of manufacturing & plants for Pharma, Chemical, FMCG, Biotech, Energy & Nuclear industries.
Superior Inbound Material
Quickly and efficiently build the materials you need to support your inbound marketing strategy. Drag and drop building blocks including testimonials, forms, calls-to-action, and more.