XR | Intelligent Automation Made Simple

Viabl AI

Unified low-code platform for rapid development of intelligent digital decisioning solutions.

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Digital Advisors

Automate deep conversations through digital decisioning to power complex customer service in the front office.

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Intelligent Manufacturing

Intelligent automation to improve and control the performance of process and plant.

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We being recognized

HFS acknowledged XpertRule as the “Hottest of the Hot Vendors” back in June. Find out why in this report on how conversational AI and smart decisioning should be at the heart of any intelligent automation strategy.

Read the full report here

How we’ve helped businesses succeed.

1/3

Warehouse efficiency doubled at drinks manufacturer

We worked with a large drinks manufacturer to improve the operational efficiency of its warehousing operation. This comprised of multiple distilleries and warehouses, with each warehouse accommodating at least a million containers

36%

Reduction in non-productive container handling

2/3

Telecoms business increases call handling capacity by 50%

We worked with a large European telecoms company, to improve its customer care and technical support. We used data regarding customer accounts, product details, best practice and issue resolution expertise to create a responsive trouble-shooting guide.

50%

Call handling capacity increase

3/3

Powder processing plants uptime increased

Hosokawa Micron uses XpertFactory to develop its Gen4 remote monitoring solution. The solution supports condition monitoring for preventative maintenance, on-line diagnostics for improved plant and product quality and trouble-shooting bots for minimising downtime on its milling equipment. This has resulted in 15 percent improvement in uptime; 20% reduction in energy usage and capacity gains of about 10% being recorded by Hosokawa customers.

20%

Reduction in energy use

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