success rate for automating processes
sectors we’ve worked with
large scale corporate customers
continents we’re actively working in
Our customer success approach
Our software is versatile, transparent & easy to configure to different business situations. Our objective is for every user to understand & appreciate it
We are flexible & easy to do business with. We are always open to new ideas & ways of doing things
Our priority is always on speed to value. We engineer our software to deliver measurable ROI
Our starting point is understanding the business problem our customer (or partner) is looking to solve. We are pragmatic & outcome oriented
We love innovating so we’ll support businesses in developing new frameworks with significant market potential
With XpertRule, integrity comes as standard
How we’ve helped businesses succeed.
Warehouse efficiency doubled at drinks manufacturer
We worked with a large drinks manufacturer to improve the operational efficiency of its warehousing operation. This comprised of multiple distilleries and warehouses, with each warehouse accommodating at least a million containers.
Reduction in non-productive container handling
Telecoms business increases call handling capacity by 50%
We worked with a large European telecoms company, to improve its customer care and technical support. We used data regarding customer accounts, product details, best practice and issue resolution expertise to create a responsive trouble-shooting guide.
Call handling capacity increase
Powder processing plants uptime increased
Hosokawa Micron uses XpertFactory to develop its Gen4 remote monitoring solution. The solution supports condition monitoring for preventative maintenance, on-line diagnostics for improved plant and product quality and trouble-shooting bots for minimising downtime on its milling equipment. This has resulted in 15 percent improvement in uptime; 20% reduction in energy usage and capacity gains of about 10% being recorded by Hosokawa customers.
Reduction in energy use
Awards & Recognition.
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