Myth: IA will replace all employees
The adage “the future is now” reigns true with Intelligent Automation. Thousands of companies have used customer service as the first line of deployment for automation, and a notable trend that’s been recognised is the inherent need for human assistance or intervention to solve complex problems, notwithstanding the fundamental need for human collaboration to feed into the automation process in order for it to learn and function in the first place.
Speaking for other departments and areas of any business, automation will undoubtedly minimise the need for human input – but that’s not to say it will negate the need entirely.
This fact alone lends to the reiteration that human support will always be necessary, even if it is minimised. With some consideration and planning, employee retention need not be an issue.
Will automation replace jobs?
In some situations, yes, but not to the extent where jobs become redundant en-masse. The Office for National Statistics has developed this bot to help us understand the risk of automation for different roles. More generalist roles will, over time, see a decrease in the need for the human element, while more specialised roles remain the safest for retention. Something worth bearing in mind is that when a job function is automated, it often creates a new, different job for the human to do – which can have an outstandingly positive effect in terms of promotions or redeployment to more fulfilling roles for your staff complement.
Myth: IA is too expensive for a small business
Perhaps due to a lack of context, the myth surrounding the cost of intelligent automation is fuelled and can be misinterpreted as an exorbitant cost that smaller businesses can’t afford.
If we compare other costs that small businesses undertake without so much as a second thought (consider the spend on recruitment for instance), we can understand that the cost of automation is in fact viable. By making better use of the human resources within an organisation, business owners are not only expanding their physical capability outputs, but they are safeguarding themselves against catastrophic consequences of relying solely on human input. If not the perspective of cost vs output, business owners should consider the potential financial implications they would face if we were ever to see a crisis with the likes of the 2020 COVID-19 pandemic.
Understanding how automation can have a positive impact on the bottom line may be the point that persuades business owners that this is, in fact, a great long-term strategy and an excellent way of ensuring continuity in unforeseen circumstances, much like the Coronavirus crisis.
Big players on the automation field have identified opportunity during the global pandemic and have offered up their own platforms and software to serve smaller businesses, testament to the fact that this is a necessary process to have in place – especially in SMEs. “Robotiq, who is offering to deploy collaborative robot cells and software in under two weeks [with the goal of increasing] capacity to businesses that have been identified as essential by the government.” Source: Robotics.org
Myth: IA puts data at risk
Intelligence is learned in machines much the same way it is with humans – through repetition, training and adaptation. Machine learning can only successfully be adapted and integrated when the right processes already underpin workflows. Once that base is secure, we can start to build out and apply automation to various scenarios and gradually allow these platforms to learn and modify.
While room for error will always remain, by taking the necessary steps to ensure the correct procedures are followed from the very first process we input for automation, we can eliminate a far bigger percentage of possible error than we ever could when relying solely on manual input.
Intelligent automation is, as it stands, nuanced towards certain tasks which it can be ‘trained’ into performing without error. One of these tasks includes security, and by having the right measures in place before deploying IA, you stand no greater risk than you would by having a human worker handle your tasks.
The end goal of automation is to remove the repetitive, time-consuming aspect of processes and tasks, and the current emphasis on IA implementation lies within numerically complex tasks. Human nature, at its very core, seeks to enhance or avoid difficult tasks and processes. Once we understand the reciprocal relationship between automation and human input, the benefits become clear.
Why not book a demo on our Intelligent Automation platform and get first-hand insight into the ways it can help your business evolve? Our experts are at hand to answer your questions; simply request a call-back by filling in this form.