For those automating for the first time, it can seem like a significant investment.
Configuration of an automation software platform is rarely an overnight process and usually requires specialist skills, which can be expensive, especially when the process being automated is complicated.
However, some automation consultancies or software providers (like Viabl) provide pre-built automation applications to reduce the amount of initial configuration required, which lowers these costs.
Like any software, intelligent automation will involve an ongoing licensing cost which, depending on how many platforms you are using for your automated process, can mount up. However, some intelligent automation software platforms (like Viabl) have multiple AI capabilities built into them to reduce the requirement for having numerous platforms to create an end-to-end automated process.
Requires initial modification
Just like a new human employee, intelligent automation is unlikely to be perfect on day one. Whilst your software platform will have been configured for most eventualities, there will inevitably be exceptions to the rules it has been given. As such, some initial modification will be required to enable the system to cope with anomalies.
Some automated processes can be difficult to modify because they are configured using standard business processes. Depending on the software you choose, your organisation may need to adapt existing internal processes to work around the limitations of the software, rather than it working around you. However, some intelligent automation software platforms, like Viabl, are more flexible and can be configured to suit an organisation’s specific requirements.
Requirement for automation skills
Whilst it is not always necessary to have a team of data scientists on site 24/7, intelligent automation requires initial configuration and ongoing maintenance. Many businesses need to utilise external consultancies for the configuration/implementation of an intelligent automation system, and whilst most intelligent automation platforms are low code, staff may be required to learn additional skills for maintenance.
Potential for redundancies
On the whole, most businesses use intelligent automation to undertake the most repetitive elements of a person’s job, not their entire job. Although intelligent automation can be used to cut costs, sometimes resulting in redundancies, job losses are not necessarily inevitable. Job roles are often ‘evolved’, rather than eliminated entirely, with staff taking on different responsibilities.