Latest news & blogs

By Alex Bentley August 16, 2022

How to Digitally Capture & Scale Expertise from Knowledge Workers

Employee attrition is at an all-time high, which will undoubtedly create headaches for organizations of all sizes trying to deliver a decent customer experience. The expertise which is the life blood of any organization is leaking. The agents and knowledge workers vital to ensuring a positive customer experience must be…

By Akeel Attar July 21, 2022

The Rise of the Intelligent Digital Cobots

XpertRule recently developed an intelligent cobot performance monitoring system for a client in the manufacturing sector. An industrial cobot for the uninitiated is a “collaborative robot”, intended to work with direct human interaction within a shared space, or in close proximity of humans making their jobs easier by completing…

By Akeel Attar June 23, 2022

Capturing Expertise Without Needing to be a Data Scientist

Inflation is wreaking havoc on the economy making everything more expensive from petrol to buying groceries. The consequences are driving up default rates for consumer borrowing including credit cards and mortgages, even personal bankruptcy. Recent figures from the Bank of England show they expect a rise in the number…

By Akeel Attar May 12, 2022

Decision Engineering at the Heart of Intelligent Automation

Decision Engineering is the task of translating, capturing, and replicating people’s expertise and decision-making skills into low code/no code software representations. Enabling this to happen requires a “Decision Intelligence” platform that can support a variety of decision representations depending on the nature of the expertise being automated. Today, most decisioning…

By Alex Bentley March 17, 2022

Taking RPA to the Next Level with NEOOPS

Taking RPA to the Next Level with NEOOPS by Alex Bentley, CRO at XpertRule   Last month we announced a partnership with NEOOPS aimed at taking automation to the “next level”.  Both companies share a common vision of bringing human and digital workforces together to automate the most complex…

By XpertRule Software March 8, 2022

Automation Visionary Andrew Shapcott Joins XpertRule

Automation Visionary Andrew Shapcott Joins XpertRule to Accelerate Growth in the Customer Service and Financial Services Sectors   London — March 8, 2022 XpertRule (XR), a leading provider of intelligent automation solutions, which incorporate multiple AI capabilities to streamline and enhance any decision-making process, today announced the appointment of…