20 Apr, 2020· read


As businesses around the world start to consider the benefits of automation and how these changes can impact their company, there is still a bit of a grey area in terms of Intelligent Automation (IA) and Robotic Process Automation (RPA).

Because of rapid development, IA technology has constant subsection emergences which can be difficult to keep pace with.

In this article, we explain the differences between IA and RPA, as well as what benefits and disadvantages they carry – to help you make the best-informed decision on how to implement automation within your own business.

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What is Intelligent Automation?

Intelligent Automation (IA) makes use of Artificial Intelligence (AI) to reproduce human thinking patterns within an automated process. Using a clear directive, this technology undertakes ordinary tasks and applies automated learning, thinking, decision-making, adaptation, and recognition to complete the tasks the same way a human would, but with less of a margin for error and in a much faster time frame. This technology is also often referred to as Cognitive Automation, alluding to the human-like capabilities it holds.

What is Robotic Process Automation?

The predecessor to Intelligent Automation, Robotic Process Automation (RPA) is a technological platform where processes and tasks are carried out by mimicking human input. Where IA has cognitive machine-learning capabilities, RPA only mimics certain movements of a human user – such as copying and pasting text from one system to another.

IA and RPA Combined

Identifying the shortfalls of these different technologies can help us understand the vast differences between them. Where RPA falls short, IA can either take over or complement the existing system. Our Cognitive Automation platform allows for seamless integration between existing systems, removing the need for a complete system upgrade.

Benefits of Intelligent Automation

Consistency is one of the biggest benefits of IA. Comparing automation to a human worker, there is no risk of it falling ill and needing time off – which eliminates the threat of backlogs. Intelligent automation also mitigates the possibility of distraction, which can lead to room for error. By having a reliable system in place, there is a guaranteed workflow with precise output at any time of the day or year.

Intelligent Automation also gives the user a meaningful insight to the data it gathers and processes. Rather than extrapolating data and leaving analysis up to the user, this cognitive technology identifies trends and learns from repetitive inputs and outcomes – which results in a wider scope of data to draw from, combined with tangible actions to use.

Scalability and profitability are intrinsic by-products of IA. By undertaking tasks in a fraction of the time it would take a human worker to complete, IA is able to deliver on an unsurpassed time scale, without the risk of inaccuracy. With a higher output, profitability increases. Coupling higher output with the removed need for additional staff can have extensive effects on a businesses bottom line.

An unspoken advantage of Intelligent Automation is staff retention and job satisfaction. By streamlining and automating processes, existing staff’s reduced workload means they can spend their time more constructively and focus on expanding in other areas to develop the company.

Possible Challenges of Intelligent Automation

An initial financial outlay and modification of existing systems are the biggest hurdles when implementing Intelligent Automation. Specialist skills are often required to configure IA software, which can be a costly exercise. Bearing that in mind, we have taken the necessary steps to keep the cost of our IA software as low as possible.

Depending on how many platforms you have implemented automation on, licensing fees are another cost to consider. Modifying existing systems can at first be a time-consuming task, and accounting for anomalies is part and parcel of integrating any new system.

There may also be potential for job losses. As systems evolve and restructure processes once handled manually, companies may find the need to restructure their staff complement as some functions become redundant.

In summary, Intelligent Automation implementation may seem a tremendous undertaking at first. At XpertRule, we have considered the challenges you may face and have optimised our software interface to facilitate the easiest possible execution for our users.

While you decide which aspects of your business to automate, rest assured that we are here to help you make your automation project a successful one with our team of experts at hand, every step of the way.

Get in touch with us today by filling out this form, and take your business processes to the next level.

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