Wärtsilä was an early adopter of AI for decision-support. The engaged XR to help automate the complicated process of selling marine engines and other energy products. It takes time, effort and expertise to agree on all the details with a client in order to produce a quote.
Challenges
Solutions
Wärtsilä developed a configurator that helps automate the internal order processing to ensure supply of products and components. Any quote can be picked up and updated to accommodate customers who have taken a long time to make a purchasing decision.
Results
A Bill of Materials (BoM) is produced from which the product can be priced, and a quote prepared. Leveraging XpertRule in the sales process has significantly reduced the time that it takes to produce quotes for customers, cutting the process time from days to a matter of hours.
As a result of deploying XpertRule the company has reduced lead times and can quickly generate quotes for complicated engines that are tailored to the customer’s needs and preferences. This gives it a competitive edge as well as other benefits including better product configuration, improved internal ordering and stock control as well as smoother customer journeys.
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