Enable tech support conversations in any channel with a 360-degree customer view, with both automated and human interactions enabled in the right time and place. Help automate conversations while empowering agents to make better decisions and have deeper conversations.
Using XpertRule meant that instead of calling the customer back, the agent could solve the issue in real time with information at their fingertips, improving time-to-repair and first-call-resolution. It empowers every agent to deliver the support of the best agent.
SFR was able to migrate 70% of technical support calls to self-serve with XpertRule. The company saw a 35% improvement in first customer contact resolution, and 10% reduction in AHT (improved agent performance)
