XpertRule helps the tech support agent qualify and classify the customer request, answer technical questions about products, and investigate and fix technical issues. A part of this capability was an integration to trigger web services to access technical information about service and network equipment and provide expert conversational guidance for the agent to leverage in live conversations to resolve complex technical queries.
35% improvement in first customer contact resolution
Saving 1200 hours of fee earners time
Improved efficiency, performance, mitigation & waste reduction
Built a new credit risk management platform
Turning individual wealth of knowledge into company wealth
Forensic Testing Service
Tripled productivity of front-end report production