Getting a quote for a new refrigeration system requires a detailed solution design. Quotes were very time consuming and dependent upon the availability of expert resources, resulting in higher Customer Acquisition Costs (CAC) and long sales cycles.
Challenges
Solutions
ARNEG industrialized the entire quotation process. The solution utilized XpertRule to develop complex web-based constraints/rules driven requirements capture forms and a rules-based quotation generator.
Results
Arneg deployed XpertRule to implement a solution named QUASAR (QUotation ASsistant for ARneg) to capture and automate the knowledge and decisions required to create a full design specification and produce a quote.
“Implementing the XpertRule configurator was a way to capture the knowledge from the minds of our power users. It turned this individual wealth of knowledge into company wealth. We now can leverage what in the past was only in the minds of a few people.”
Claudio Canepa, CIO of ARNEG Group
Telecoms
SFR
35% improvement in first customer contact resolution
Law
Weightmans
Saving 1200 hours of fee earners time
Manufacturing
Booth Welsh
Improved efficiency, performance, mitigation & waste reduction
Financial Services
NeuroTech
Built a new credit risk management platform
Manufacturing
Arneg Group
Turning individual wealth of knowledge into company wealth
Pharma
Forensic Testing Service
Tripled productivity of front-end report production