Andrew Shapcott Strategic Advisor
Andrew worked in Lloyds Banking Group from 2003 to 2021 across a wide range of roles including contact centres, leading 100 branches across the south east of England, complaint management, customer journey redesign/system thinking and then for the last 5 years he has developed, delivered and run enterprise wide automation capability and owned change and delivery across Lloyds digital platforms.
He set up Lloyds Intelligent automation capability which covered RPA, Virtual assistants, digital products (OCR, remote ID&V, speech to text and text analytics) and a machine learning platform allowing data scientists to safely develop machine learning models.
He believes that it is vital to understand what businesses are trying to do for their customers and then helping them to utilise the right automation solution to deliver an excellent customer experience, reduce operational costs and free up colleagues to focus on value adding tasks!
Before joining Lloyds, Andy worked in various store management roles with Tesco and then moved into Marketing, to develop store campaigns and brand awareness.
Married with 4 children, Andy spends his spare time running, cycling, skiing, and going to horse races.