The best of human and machine intelligence
So, having applied some of my own rational thinking, my conclusion is that Intelligent Automation isn’t a product, or a solution, or application: its an approach or method; taking the best nuggets of knowledge, skill, insight and brain-power for the complex problem your business is trying to solve.
The mix of brain-power that you point at business tasks or challenges, like….
- Should we approve this personal loan request?
- What happens if the equipment breaks down on this production line?
- What’s the best level of risk for this type of insurance policy?
- Is this a valid application for planning permission?
…can come from a number of sources. The critical success factor is finding the right balance between smart humans and smart machines. We know that machine learning and AI services can deliver incredible insight from data at a volume and speed which humans could never replicate. We also know that humans have powers of judgement and reasoning based on a breadth of experience that data could never replicate.
The right approach fully integrates the knowledge of experts with the power of AI in a single, combined, automated action.