TeleCheque is a pioneering company in the credit administration and cheque guarantee service in Brazil. Established in 1982, it develops and perfects its systems in accordance with the necessities of credit and risk of its customers and partners.
One part of TeleCheque’s business is a nationwide cheque acceptance service, which is a form of credit concession. Naturally there is risk associated with this concession. With a growing market and with corresponding risk growth, a more advanced computerised system was required.
The new system would need to provide automated authorization, whereby the exceptions would be handled by a call centre, and to cater for high volumes in real time.
The problem of credit concession conflict is that normally increasing the control of the process usually has a corresponding effect of decreasing the sales, and vice versa.
What was required was a system that could increase the control and at the same time increase the sales.
In the traditional approach the policies that are applied are based on limits and are not flexible. This approach also does not guarantee policies are being applied correctly
The new system needed to take all this into account as well as integrating with a traditional transaction system, incorporate existing business intelligence and interface with neural networks. TeleCheque decided to build the system using XpertRule Knowledge Builder.
Using a rapid application development cycle the new system was delivered and resulted in the following benefits:
Exceptions are analyzed in 5 minutes, a substantial reduction.
Approval level of exceptional cases improved by 40% with the risk controlled.
Flexibility to revise and change business rules by business users.