Technical Support

This application demonstrates the use of decision trees and re-answer functionality to facilitate fault diagnosis and resolution. The application contains a significant number of trees, both for diagnosing the technical problem and then for trouble-shooting that diagnosis. During runtime execution the selections of already answered questions can be changed resulting in a different route through the logic being taken.

Architecture

The application logic was developed using XpertRule Decision Author

Technology

Decision Author (dev environment)
Interactive JavaScript Runtime

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