Service Level Agreement Generator

SYSOP and XpertRule collaborate to develop Smart-SLA, a Service Level Agreement Generator


SYSOP, in collaboration with XpertRule Software, has developed Smart-SLA an SLA (Service Level Agreement) Generator which incorporates an expert system to gather and record the operating parameters for SLAs and OLAs and to generate a comprehensive agreement in the ITIL recommended format. All of the relevant parameters are maintained in a comprehensive database – massively simplifying the task of amending and updating SLA’s as circumstances alter.

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