Expert System technology

Deploy best practice business knowledge for user interactions in sales, customer service and diagnostics. Combine expert knowledge with multi-channel interactions to optimize, standardise and drive efficiency across your contacts

 

Graphical Rules Authoring

Complex knowledge, processes and workflows are created and updated in an intuitive GUI which creates decision flows, trees, decision tables, rules, calculations and UI data capture forms

 

Multi Channel

Engage customers, partners, employees and advisers by deploying applications to mobile device, web browser, smart TV and Smart glass or any combination. The light footprint engine will run in any channel

 

Flexible Hosting

The development environment can be provided by XpertRule or hosted by a client on their own server. Similarly the developed applications can be deployed to XpertRule servers or to servers hosted by the client

 

3rd Party Integration

Integrate any business application or data source to enrich your interactions. Xpertrule can integrate with CRM, ERP, call handling systems or be embedded within your own web & mobile channels

Turn data into knowledge

Add data mining to discover knowledge from data. Our technology allows for the identification of trends and root cause analysis to a depth and accuracy that can be used to drive responses and controls in the right areas

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Development & Deployment

XpertRule® Decision Author

Decision Author is our graphical design environment used to develop, test, deploy and maintain Expert System applications. The main value proposition of Decision Author is the speed of development, with developers reporting application build times up-to 30 times quicker than that of Java or .NET technologies

Deployment Engines

Our deployment engines are highly suited for deploying technical support, advisory systems and complex data capture applications to both self-service customers and in-house agents

Architecture

Expert System technology separates the development of the business knowledge from the inference / decision engine. This allows knowledge to be developed, reviewed and maintained (in real-time) by domain experts without programming skills

 

A very powerful knowledge creation and maintenance environment, which is very flexible and can be customised easily

Use Cases

Live Demos & Related Content

Demo

Stakeholder Pension advice

Demo

Financial Advice Chatbot

Demo

Planning Permission Chatbot

Demo

Technical Support

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IBM, Arneg, AMRC & more

XpertRule Software LTD

T | +44 (0)161 7433760
E | info@xpertrule.com

Salford Innovation Forum, 51 Frederick Road, Salford M6 6FP, UK

   

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