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    BEST PRACTICE BUSINESS INTERACTIONS EVERYTIME 
     
    Deploy best practice business knowledge for user interactions in sales, customer service, diagnostic and applications. Combine expert knowledge with multi-channel interactions to optimize, standardise and drive efficiency across your contacts.
     
     
  • User Stories 

     Alexander Dennis

    Alexander Dennis Limited (ADL) is the world’s leading manufacturer of double-deck buses as well as low-floor, easy access, midi and single-deck vehicles. It also produces coach and fire engine chassis. Alexander Dennis buses carry almost 10 million passengers per day in London and Hong Kong alone. The business was established following the acquisition of various operations, formerly owned by TransBus International.

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     AOL Europe

    Since 1999, AOL Europe have been using knowledge management and business rules technologies within their primary customer care tool for telephone technical support across AOL Europe’s multiple call centres supporting members within UK, France and Germany. Early in 2002, AOL made the decision to move to the XpertRule Knowledege Builder Environment.

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  • Testimonials & Customers

    • Following a thorough tool selection process, we chose the XpertRule eSales Configurator because of its very powerful knowledge creation and maintenance environment, which is very flexible and customizable. We had very high expectations of the XpertRule eSales Configurator, which it more than succeeded in meeting. As a result, we now have a very powerful and easy to use solution, which is allowing us to manage complexity, by efficiently automating the whole of our quote-to-order sales process.The XpertRule eSales Configurator allowed us to transform complex knowledge, long held by our individual experts, into a tangible 'corporate asset'. This is of real benefit to us
      Claudio Canepa, CIO| Arneg GroupManufacturing & Retail
  • Live Demos 

    creditweb

    Credit Authorisation

    This application demonstrates the use of linked decision trees for risk assessment and a positional user interface using form rules.

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    techsupport

    Technical Support

    This application demonstrates the use of decision trees & re-answer functionality with a positional UI to provide fault diagnosis & resolution.

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    pension2

    Stakeholder Pension

    This application demonstrates the ability to provide advice in a highly complex knowledge domain with a positional user interface.

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    planningweb

    Planning Permission

    This application demonstrates the use of many decision trees, re-answer functionality and external application integration with a positional UI.

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  • Try Now & Live Demos